Privacy Policy
1) Information We Collect
We may collect information you provide directly and information collected automatically when you use our site. The categories below describe what we may collect, depending on how you interact with us.
2) How We Use Information
We use information for the following business purposes:
- To provide, operate, and deliver the Services (including file processing and delivery).
- To communicate with you about requests, quotes, invoices, timelines, and revisions.
- To process payments, prevent fraud, and maintain financial records.
- To improve our workflows, quality control, and customer experience.
- To secure our systems, detect abuse, and enforce policies.
- To comply with legal obligations and respond to lawful requests.
3) Legal Bases (If Applicable)
If you are located in a jurisdiction that requires a legal basis (for example, the European Economic Area or the United Kingdom), we typically rely on: (a) performing a contract with you (providing Services you request); (b) legitimate interests (security, service improvement, fraud prevention); (c) compliance with legal obligations; and (d) consent where required (for certain cookies or marketing messages, if used).
4) How We Share Information
We share information only as needed to operate our business and provide Services, including:
- Service providers that help us run our business (payment processors, file transfer/storage, analytics, customer support tooling).
- Professional advisors (accounting, legal) when necessary.
- Authorities or other parties when required by law or to protect rights, safety, and integrity.
- In connection with a business transaction (such as a merger, acquisition, or asset sale), subject to appropriate safeguards.
We do not publish your submitted audio or project details without your permission, except where required by law.
5) Cookies and Analytics
We may use cookies or similar technologies for site functionality, performance measurement, and security. You may be able to control cookies via your browser settings. Disabling some cookies can affect site behavior.
6) Data Retention
We retain information for as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements. Audio files and deliverables may be retained for a limited period for re-delivery, revisions, or quality assurance, and then deleted or archived according to operational needs. If you have a specific retention request, contact us and we will assess what is feasible.
7) Security
We use reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, loss, misuse, and alteration. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
8) International Transfers
If you access our Services from outside the United States, your information may be processed in the United States or other locations where our service providers operate. Where required, we use appropriate safeguards for cross-border transfers.
9) Your Rights and Choices
Depending on your location, you may have rights to access, correct, delete, or receive a copy of certain personal information, and to object or restrict certain processing. You may also have rights related to marketing preferences and cookie controls.
California residents may have rights under applicable state privacy laws, including the right to know categories of information collected, used, and disclosed, and the right to request deletion, subject to exceptions. We will not discriminate against you for exercising privacy rights.
10) Children’s Privacy
Our Services are not directed to children, and we do not knowingly collect personal information from children under 13 (or a higher age where required by local law). If you believe a child has provided us information, contact us and we will take appropriate steps.
11) Third-Party Websites and Services
Our site or communications may reference third-party services (such as streaming platforms or file delivery tools). Their privacy practices are governed by their own policies. We are not responsible for third-party privacy practices.
12) Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The “Last updated” date reflects the latest revision. If changes are material, we will take reasonable steps to provide notice consistent with applicable law.
13) Contact Us
If you have questions about this Privacy Policy, want to request access/deletion, or have concerns about how information is handled, contact us using the details below.