1) Acceptance of These Terms
By requesting, purchasing, or using any Services, you agree to be bound by these Terms. If you do not agree, do not use the Services. If you are using the Services on behalf of a company or organization, you represent that you have authority to bind that entity to these Terms.
2) Scope of Services
Our Services may include, but are not limited to: audio restoration of legacy or damaged recordings; removal or reduction of noise, clicks, hum, hiss, and other artifacts; tonal and dynamic adjustments; file preparation for distribution platforms; export and delivery in agreed formats; and metadata assistance.
Unless explicitly stated in a written scope, Services do not include composition, songwriting, recording sessions, artist management, legal clearance, licensing procurement, distribution account management, or third-party publishing administration.
3) Quotes, Estimates, and Project Acceptance
We may provide an estimate based on the information you supply. Estimates are not guarantees. Actual time and complexity can vary due to source quality, format limitations, and requested outcomes. A project is considered accepted when you confirm the scope (including deliverables, turnaround, and pricing) and we confirm scheduling.
4) Client Responsibilities
You agree to provide accurate information, timely feedback, and appropriate source materials. You are responsible for:
- Supplying the best available source audio (preferably uncompressed formats where possible).
- Ensuring you have the necessary rights, permissions, and authority to submit materials for processing.
- Reviewing previews, proofs, and deliverables promptly and communicating requested revisions clearly.
- Backing up your own files prior to transfer; while we use reasonable care, file loss can occur in any digital workflow.
5) Revisions and Artistic Judgment
Audio restoration and enhancement involve subjective and technical decisions. We apply professional judgment aligned with your stated goals. Reasonable revisions may be included only if agreed in writing (for example: a limited number of revision rounds, or adjustments within an agreed scope).
Revisions that materially change the original scope—such as a new target aesthetic, additional tracks, significant editing beyond restoration, or extensive iterative creative direction—may require additional fees and schedule changes.
6) Turnaround Times and Delivery
Turnaround time is an estimate unless guaranteed in writing. Delivery may be via secure download, platform upload, or another method we specify. You are responsible for downloading and storing deliverables after delivery. If you request rush delivery, additional fees may apply.
7) Fees, Payments, and Taxes
You agree to pay all fees communicated at acceptance of the project. We may require a deposit before starting work, particularly for multi-track, complex, or time-sensitive projects. You are responsible for any applicable taxes, duties, or bank/processing fees unless prohibited by law.
8) Cancellations
You may request cancellation by written notice. If work has started, you remain responsible for charges incurred up to the cancellation date, including any non-recoverable scheduling costs. We may, at our discretion, deliver partially completed work corresponding to time billed.
9) Refunds
Refund eligibility is described in our Refund Policy. As a general rule, professional digital services are performed on a best-effort basis and are not “returnable” once time has been spent and deliverables have been created. We will, however, address verified technical defects within the agreed scope.
10) Rights, Ownership, and Licenses
You retain ownership of your underlying audio and creative works. You grant us a limited, non-exclusive license to use your submitted materials solely to perform the Services, provide previews, and deliver the final outputs.
Upon full payment, you receive a license to use the deliverables for your intended purposes (including release and distribution). We retain ownership of our tools, methods, templates, internal workflows, and any non-client-specific know-how.
11) Confidentiality
We treat client materials, unreleased audio, and project details as confidential and will not share them publicly without your permission, except where required by law or necessary to provide the Services (for example, using secure file hosting or vetted service providers).
12) Acceptable Use
You agree not to submit materials that are unlawful, infringe others’ rights, or violate applicable regulations. We may refuse service if a request is abusive, harassing, or involves materials we reasonably believe are illegal or rights-infringing.
13) No Guarantee of Outcomes
Audio restoration has physical and technical limits. Some defects cannot be fully removed without introducing artifacts or damaging the signal. We do not guarantee that any restoration will achieve a specific subjective result, commercial performance, or acceptance by any third-party platform.
14) Platform and Metadata Assistance
If we assist with formatting or metadata, you remain responsible for accuracy of credits, titles, and rights ownership. Platform requirements can change, and third-party systems may interpret files differently. We aim for compliance at the time of delivery, but we cannot control third-party decisions.
15) Third-Party Services
We may use third-party providers (for example, file transfer, payment processing, analytics, or cloud storage) to operate efficiently. These providers operate under their own terms and privacy practices. We are not responsible for outages or failures beyond our reasonable control.
16) Disclaimers
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
17) Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL SONARISAUDIO SERVICES BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THE SERVICES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM.
18) Indemnification
You agree to defend, indemnify, and hold harmless SonarisAudio Services from and against claims, liabilities, damages, losses, and expenses (including reasonable attorney fees) arising from: (a) your materials or their use; (b) alleged infringement or violation of rights; (c) your breach of these Terms; or (d) misuse of the Services.
19) Suspension and Termination
We may suspend or terminate Services if you violate these Terms, fail to pay, provide unlawful materials, or engage in abusive behavior. Upon termination, you remain responsible for outstanding charges for work performed.
20) Changes to These Terms
We may update these Terms from time to time. The “Last updated” date indicates the latest revision. Continued use of Services after changes means you accept the updated Terms.
21) Governing Law and Disputes
These Terms are governed by the laws of the Commonwealth of Kentucky, without regard to conflict-of-law rules. Before filing a claim, you agree to attempt good-faith resolution by contacting us with a detailed description of the issue.
22) Severability
If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect.
23) Entire Agreement
These Terms, together with any written scope, invoice, or project confirmation, constitute the entire agreement between you and SonarisAudio Services regarding the Services and supersede prior discussions.